Zwigato

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*Nandita Das's Zwigato* (2022) is a poignant portrayal of the often-overlooked lives of food delivery agents who have become an essential part of the e-commerce ecosystem in India. In a world where we increasingly rely on delivery services, *Zwigato* shines a light on the harsh realities faced by these workers—people we encounter daily but rarely acknowledge. The film delves into the monotony of their lives, their struggle for dignity, and the small joys they find amidst overwhelming challenges.

The story revolves around Manas Mahto (Kapil Sharma), a former manager who loses his job during the COVID-19 lockdown and turns to food delivery to make ends meet. His wife, Pratima (Shahana Goswami), also struggles to find steady work, taking up a cleaning job in a mall and moonlighting as a masseur. Through Manas's journey, we are introduced to the grim reality of the gig economy, where delivery agents earn meager wages, face callous treatment from both customers and employers, and are constantly at risk of being penalized for things beyond their control. The system is stacked against them, offering little in terms of job security or dignity. Instances of discrimination, such as housing societies not allowing them to use elevators, and the constant threat of negative reviews that cut into their earnings, paint a clear picture of their exploitation.

What makes *Zwigato* powerful is its unflinching portrayal of the lives of these workers. It doesn’t shy away from showing the hardships, but it also acknowledges the small moments of joy that make their existence meaningful. Manas’s interactions with his children, his camaraderie with his wife, and the brief escape they find together at the end of the film offer a glimpse into the resilience of the human spirit. The film suggests that while we may not be able to alleviate their struggles, the least we can do is show kindness and acknowledge their humanity.

Kapil Sharma, known for his comedy, takes on a dramatically different role here and excels in portraying the vulnerability and quiet strength of Manas. His transition from stand-up comedian to an actor in a dramatic role is impressive, and the film offers him an opportunity to show his range. Shahana Goswami complements him well, playing the role of Pratima with grace and depth, showcasing her versatility as an actress.

*Zwigato* is a sobering look at the gig economy, and the invisible workers who fuel its success. It’s a reminder that we, as consumers, are complicit in their exploitation if we fail to acknowledge their existence and treat them with the respect they deserve. The film is both a critique of the system and a tribute to the resilience of those who live on its margins. It’s an important watch, not just for the social commentary it offers, but also for the heartfelt performances by Kapil Sharma and Shahana Goswami.